Who we are
Suddenly Sorted is operated from Auckland, New Zealand. These terms are a legal agreement between you (the business that signs up) and Suddenly Sorted covering your use of our website, applications and services. By creating an account or using the service, you accept these terms.
These terms are governed by the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction over any dispute arising from them.
The service
Suddenly Sorted provides an AI-assisted front desk: a chat assistant ("Sally") that responds to customer enquiries, an online booking system, and related tools such as reminders, a customer list and a business dashboard.
Sally generates responses automatically. We work hard to keep her accurate and grounded in the information you configure, but AI-generated responses can occasionally be wrong or incomplete. You are responsible for reviewing your business information (services, prices, hours, policies) and keeping it up to date, and for the commitments your business makes to its customers.
Your account
You must provide accurate information when creating an account and keep your sign-in credentials secure. You are responsible for all activity that occurs under your account. Tell us promptly at rey@suddenly.co.nz if you believe your account has been accessed without authorisation.
You must be at least 18 years old and authorised to act for the business you register. One account is intended for one business; team members may be added as users within that account.
Acceptable use
You agree not to misuse the service. In particular, you must not:
- use the service for anything unlawful, deceptive or harmful;
- send spam or unsolicited messages through the service, or contact people who have opted out;
- attempt to probe, disrupt or gain unauthorised access to the service or other customers' data;
- resell, sublicense or white-label the service without our written agreement;
- use the service to build a competing product.
We may suspend or terminate accounts that breach these rules, with notice where practical.
Fees & billing
Paid plans are billed monthly in advance in New Zealand dollars at the prices shown on our pricing page, plus GST where applicable. We do not charge commission on your bookings. Free plans and trials are provided as described at sign-up and may have usage limits.
If a payment fails we will retry and let you know; continued non-payment may result in the account being downgraded or suspended. Prices may change with at least 30 days' notice — changes take effect at your next billing cycle.
Cancellation
You can cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of your current billing period; we do not charge cancellation fees, and amounts already paid for the current period are non-refundable except where the law requires otherwise.
After cancellation you may export your customer and booking data for 30 days, after which we may delete it in the ordinary course of operations.
Liability
The service is provided "as is". To the maximum extent permitted by law, we exclude all implied warranties, and our total liability to you for any claim connected with the service is limited to the fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost revenue or lost bookings.
Nothing in these terms limits rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those apply. If you use the service in trade, you agree that the Consumer Guarantees Act does not apply, as permitted by section 43 of that Act.
Changes
We may update these terms from time to time as the service evolves. For material changes we will give at least 14 days' notice by email or in the dashboard before they take effect. Continuing to use the service after that date means you accept the updated terms; if you don't, you may cancel before they take effect.
Contact
Questions about these terms, or anything else? Email rey@suddenly.co.nz — you'll hear back from a person, in New Zealand, usually the same day.