Where it lives
Open Settings›Booking settings›Deposits & no-shows. Confirm to hold is the second card, Hold the slot until they tap to confirm, right under the deposit controls. It needs no Stripe account and no payment setup. On your phone, Settings is under the More tab.
Turn it on
Set Holding new bookings to Hold until they tap to confirm
The default is Don't hold, so nothing changes until you choose this.
Choose how long to hold for
The Hold for box takes anything from half an hour to 72 hours. 24 hours suits most salons. Click Save changes.
You'll see: a short note on your booking page, before the customer books, saying the slot is held until they confirm.Watch the Bookings list
Held bookings show as Pending with a held-until time. When the customer taps the link they flip to Confirmed on their own.
How a hold plays out
The moment someone books, on your booking page or in the chat, the slot is blocked on your calendar so nobody else can take it. The customer is told plainly that it's held, not confirmed, and the one-tap link goes out straight away by email, or by text as well if that's your reminder channel. One tap and the booking is confirmed; for a group booking, one tap confirms the whole party.
If the deadline passes with no tap, the hold expires on its own, the time goes back on sale, and anyone on your waitlist for that service is offered it. You do nothing.
The hold window
- Booked well aheadFull hold window applies
- Booked close to the timeDeadline moves to 30 min before start
- Booked within about an hourNo hold, confirmed straight away
Common questions
Can I confirm a held booking myself?
Yes. Open it in Bookings and set the status to Confirmed, for instance when the customer rings to say they're coming. The link then does nothing extra.
Does the customer need the app or an account?
No. The link opens a plain page in their browser with one button. It works on any phone.
Will they still get the normal reminder?
Yes. Once confirmed, the booking gets whatever reminders you've set, on the same channel.
Still stuck on this?
Send us the booking time and the customer's first name. We'll check when the hold was set, when the link went out and whether it was tapped.
Send us a message