When a booking is made, your customer can be sent a confirmation, and a reminder before the appointment — so fewer people forget and fewer chairs sit empty.
Email: unlimited on every plan
Email confirmations and reminders are unlimited on every plan, including Free. There's no per-message charge and no monthly cap — send as many as your bookings need.
SMS: the metered resource
SMS (text message) confirmations and reminders are live on every paid plan. Because each text has a real carrier cost, every paid plan includes a monthly allowance of texts. There's no overage billing — when you reach your cap, texts pause for the rest of the month and reminders fall back to email automatically, so nobody misses a reminder and you never get a surprise bill. To turn SMS on, choose SMS or Email + SMS in your Reminders & notifications settings.
| Plan | SMS included / month |
|---|---|
| Free | — |
| Starter | 100 texts |
| Growth | 150 texts |
| Pro | 300 texts |
Email confirmations and reminders stay unlimited regardless of your SMS use.
Why text customers as well as email?
Texts get opened fast, so an SMS reminder a few hours before an appointment is one of the most effective ways to reduce last-minute no-shows. Many businesses email the confirmation and reserve SMS for the day-of reminder to make the allowance go further.