How do I send reminders before an appointment?

Where it lives

Open Settings›Booking settings›Reminders & follow-ups. The first card, Reminders before a visit, holds the on/off switch, When to send the reminder and Send reminders by. Just below is Send booking confirmations by, which covers the message that goes out the moment a booking is made. The same pane also holds the weekly summary and Sally's follow-up switches.

Turn reminders on

1. Switch on Send appointment reminders

   The extra options appear underneath as soon as it's on.

2. Pick when and how

   When to send offers 2 hours to 3 days before; 24 hours is the sweet spot, enough notice to rearrange and not so early they forget again. Send reminders by is Email, Text message, or both.

3. Set the confirmation channel and save

   Choose how the instant booking confirmation goes out, then Save changes.

   You'll see: the Reminders pill on the pane flip from Off to On. Bookings made from now on get a reminder at the time you chose.

Every reminder carries a Reschedule or cancel link, so a customer who can't make it moves themselves instead of no-showing. See self-serve reschedule & cancel for what that does to your calendar and waitlist.

Email vs text

• FreeEmail only, no automated reminders
• StarterEmail unlimited · 100 texts a month
• GrowthEmail unlimited · 150 texts a month
• ProEmail unlimited · 300 texts a month

Texts get read fast, so a text a few hours before an appointment is the strongest no-show cutter. Many owners email the confirmation and save texts for the reminder to make the allowance go further. Texts come from a New Zealand number with your business name in the message, and customers can reply STOP to opt out.

What it won't do

Common questions