Where it lives
Open Settings›Account›Plan & billing. The top card shows your plan and, if you're in a trial, how many days are left. Beside it, This month's usage counts bookings, text messages and Sally's daily chats against your caps. Below that is Compare plans with a monthly/annual switch, then Payment method and Invoices. Only the owner login can see this pane.
Change your plan
Pick a plan under Compare plans
Flip the switch to Annual first if you want the lower rate. Then click the button on the plan you want.
You'll see: Stripe's secure checkout if there's no card on file yet. Your card details go to Stripe; we never see the number.Upgrades apply straight away
The new caps and features are live the moment payment goes through. You're charged the difference for the rest of the current period.
Downgrades and cancelling wait for the period end
Choose a lower plan, or Manage your subscription to pause or cancel. You keep everything until the end of the time you've paid for, then drop to the new plan or to Free. Nothing is lost; caps just apply from then on.
Prices and caps
Prices are in NZD and exclude GST, which is added at checkout. Annual billing works out at roughly two months free.
| Plan | Monthly | Annual, per month | Bookings / mo | Texts / mo | Logins |
|---|---|---|---|---|---|
| Free | $0 | $0 | 20 | None | 1 |
| Starter | $29 | $23 ($276 / yr) | 100 | 100 | 1 |
| Growth | $69 | $55 ($660 / yr) | 500 | 150 | 5 |
| Pro | $129 | $103 ($1,236 / yr) | Unlimited | 300 | Unlimited |
Email confirmations and reminders are unlimited on every plan. If you reach your text cap, texts pause for the month and reminders fall back to email on their own, so there's never a surprise overage bill. Sally's chat has a generous daily fair-use limit on every plan, set well above what a normal shop reaches; your booking page keeps working even if a very busy day nears it.
The free trial
Click any paid plan from Free and you start a 14-day trial with Growth-level features unlocked, no card. There is no card on file, so the trial cannot convert on its own; at day 14 your account simply settles back to Free unless you've chosen to subscribe. Add a card before the trial ends to stay on the plan you picked without a gap.
Common questions
Where are my GST receipts?
Under Invoices on the same pane, one line per charge with a PDF. Amounts shown include 15% GST. Set the billing name and GST number under Payment method so they print correctly.
I hit my booking cap mid-month. What happens?
New bookings pause until the cap resets on the 1st, and the usage bar warns you before that happens. Upgrading applies immediately and the higher cap kicks in that minute.
Can I switch from monthly to annual part-way through?
Yes. Flip the switch to Annual and pick your current plan. The unused part of your monthly period is credited against the annual charge.
Still stuck on this?
Billing questions get a fast reply. Tell us the business name and what you're seeing on the Plan & billing pane.
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