Every confirmation email includes a Manage booking link. Customers use it to reschedule or cancel themselves — no calling during your busiest hour — and your calendar updates automatically.
How it works for your customer
They open the link
From their confirmation email, the customer taps Manage booking and sees their appointment details.
They reschedule or cancel
To move it, they pick a new time from the slots you actually have free. To cancel, they confirm — the slot reopens for someone else and is offered to your waitlist automatically. If they'd paid a deposit and cancelled inside your notice window, it's refunded automatically too.
Everyone's kept in sync
The change lands on your calendar instantly, the customer gets an updated confirmation, and (if connected) your Google Calendar updates too.
One secure link to all their bookings
Every confirmation email also includes a See all your bookings link. It opens a secure page that lists every booking that customer has with you — past and upcoming — in one place, where they can reschedule, cancel, or book again.
No password, no account
There's nothing for your customer to sign up for or remember. They tap the link in their email and they're straight in — the simplest experience possible.
Sent only to the contact on file
The link goes solely to the email address attached to the booking, and it can't be guessed or shared into someone else's account. Only the person who made the booking can open their list.
Reschedule, cancel, or rebook
From the list they can move or cancel an upcoming visit, or rebook a service they've had before — all without phoning you.
The cutoff window still applies
Self-serve changes respect the cancellation and reschedule cutoff you set. If a customer tries to change a booking that's too close to the appointment, the page tells them it's too late to change online and asks them to call you — so a last-minute switch never catches you off guard. You set this window in Services & rules.
What stays in your control
- Real availability only — reschedules can only land on slots that fit your opening hours and aren't already taken, so there's no double-booking.
- Your policies apply — the booking page reflects the cancellation and deposit policies you set in Business setup.
- You see everything — every self-serve change shows up on your calendar and Bookings list, so nothing happens behind your back.
Prefer to handle changes yourself?
You can always reschedule or cancel on a customer's behalf from the calendar (drag to a new time) or the Bookings page — handy when someone phones or messages you directly.