Where it lives
The state shows under Settings›Booking settings›Reminders & follow-ups as Remind regulars they're due, with a Change in Sally's rules button that opens the same switch on the Sally page alongside her quiet hours and cadence per service. The per-service Rebook (wks) box lives on each service under Settings›Your business›Services & team. Drafts land on the Sally page under To review, tagged Rebook due.
Turn it on
Flip on Remind regulars they're due
From Reminders & follow-ups click Change in Sally's rules, then turn the switch on. Rules save on their own.
Give each service a rebook cadence
Under Services & team, type a number in Rebook (wks): 5 for a cut, 10 for colour, 3 for lash fills. Leave it blank and Sally uses that client's own history, falling back to about six weeks.
Approve drafts as they appear
Each morning Sally drafts a nudge for anyone who's now due. Open the Sally page, read it, edit if you like, and tap Approve or Dismiss.
You'll see: the client's email go out with a Book your next visit button that opens your booking page.
How it avoids pestering
- Skips anyone already bookedUpcoming visit, no nudge
- One nudge, then quietNever twice for the same due visit
- Never two at onceRebook and win-back don't overlap
- Respects opt-outsUnsubscribed clients are never drafted
Your Clients list shows the same rhythm as Due and Overdue badges with a one-tap Rebook button, for the days you'd rather book them yourself. And when a due client chats, Sally can offer their usual right in the conversation.
What it won't do
Common questions
Why hasn't a regular been drafted yet?
Sally needs at least one past completed visit with a service to know when they're due. Bookings left as Confirmed after the day, rather than marked done, don't count, so keep statuses tidy.
Can I change the wording for everyone?
Edit the draft before approving; Sally learns from your edits over time. Her overall tone and emoji use are set under Voice & greeting.
Will it message clients during the evening?
No. Quiet hours and the days Sally skips apply to every nudge, so an approved email waits until the next allowed time.
Still stuck on this?
Tell us the client's first name and their usual service. We'll check their last visit, the cadence and whether a draft was made.
Send us a message