Where it lives
Open Settings›Booking settings›Reminders & follow-ups. The Ask for reviews card sits below your reminder settings: a toggle, a box for your Google review link, and a Send at time. There is nothing on the Bookings page to set up, though you can send a request from any single booking there (see below).
Turn it on
Copy your Google review link
In Google Business Profile, open Ask for reviews and copy the short link. It looks like
https://g.page/r/…/review. If you don't have a Business Profile yet, set one up first; it is free and takes ten minutes.Paste it and switch the toggle on
Back in Reminders & follow-ups, paste the link into Google review link and turn Ask for reviews on.
You'll see: the card change from Off to On, and the Send at field wake up.Pick a send time and save
Choose the time of day (NZ time) the email goes out. Mid-morning works well, when people are checking their phone but not rushing. Then Save changes.
You'll see: from tomorrow, a review request go to every customer whose visit finished the day before.
What the customer gets
One email, branded with your business name, the day after a completed visit. It asks how the visit went, offers a Leave a review button that opens your Google page, and a Book your next visit button that opens your booking page. A happy review very often turns into the next appointment in the same tap.
- Once per bookingNobody is nagged
- Cancelled and no-show bookings skippedOnly real visits
- Email by defaultText is optional, see below
If you'd also like the ask by text, turn on Also send review and rebook asks by text under Your notifications. Texts count against your plan's monthly allowance and carry the usual STOP opt-out.
Send one by hand
Had a standout visit you want to capture now? Open Bookings, click the booking, and choose Ask for review. It sends the same email straight away. If a request already went out for that booking, the button tells you rather than sending a second one.
Common questions
Why didn't a customer get a review request?
The three usual reasons: the booking is still Pending or was cancelled, the visit finished today and the email goes tomorrow at your Send at time, or a request was already sent for that booking. Check the booking's timeline under Bookings.
Can I change the wording of the email?
Not yet. The email is short on purpose and uses your business name, logo and colour from your branding. Tell us what you'd change and we'll add it to the list.
Where do the reviews show up?
On your Google Business Profile, like any other review. Suddenly Sorted doesn't store or display them; it only sends the ask. Reply to reviews from Google as usual.
Still stuck on this?
Tell us the customer's first name and the day of their visit. We'll check whether the request went out and why not.
Send us a message