Where it lives
Customers meet Sally in three places: the chat on your own website, your free booking page at yoursalon.suddenly.co.nz, and your Instagram and Messenger DMs. You meet her in your dashboard. Home shows what she did overnight and the few things that need you; Inbox holds her drafts for your approval.
The loop, start to finish
A customer lands on your site or page, whenever suits them
Late at night, on a lunch break, on the couch. The chat on your website, your booking page and your DMs all go to the same Sally.
You'll see: a chat that greets them in your business's name.They ask, and Sally answers in your words
“Anything Saturday?” “How much for a cut and colour?” She uses your services, prices and hours, and steers toward a booking. You can take over any conversation from your Inbox.
You'll see: a reply in seconds, with real times offered.Sally books them in, for real
She only offers times you work, takes a name and contact details, and locks the slot. On higher-value services you can ask for a small deposit or a no-payment confirm-to-hold.
You'll see: the booking in your calendar within a second, no double-booking.Confirmations and reminders go out on their own
The customer gets a “you're booked” message straight away, then a reminder before the appointment. Every confirmation carries a link to reschedule or cancel themselves.
You'll see: fewer no-shows and no phone tag.After the visit, Sally keeps the calendar full
She asks for a Google review, finds regulars due for their next visit, and tells your waitlist when a cancellation frees a slot.
You'll see: drafts in your Inbox to approve; nothing sends without you unless you say so in Settings.
What you actually have to do
- Once: build your setupGoogle listing or by hand
- Once: share your link or paste one line of codeSee Getting started
- Then: glance at Home each morningClear the two or three things that need you
Customers can book several services in one visit, book for a group with a different service per person, and only ever land with staff who actually do that service. Returning customers are recognised and can rebook their usual in a tap.
What Sally won't do
Common questions
What happens if a customer asks something Sally doesn't know?
She tells them she'll check with the team and leaves the conversation in your Inbox with their details, so you can reply. You can also teach her the answer for next time.
Does Sally double-book if two people want the same slot?
No. She reads the same live availability your calendar uses, and pending deposits and confirm-to-holds occupy the slot while they wait, so the second person is offered the next free time.
Can I still take bookings by phone and in person?
Yes. Add them yourself from the calendar; they sit alongside the ones Sally takes, and she treats them as busy time.
Still stuck on this?
Send us the bit of the loop that isn't clear and we'll walk you through it.
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